David
Brito Pinto
Project delivery, IT consulting & operations
across financial services.
About
A delivery-focused IT consultant with roots in operations and banking.
I have spent the past 10 years working where people, systems, and operations meet — first in Decathlon Belgium's marketplace and customer operations, then in IT delivery within a regulated banking environment at Capgemini.
My focus is practical delivery: aligning stakeholders, preparing users for change, and keeping work moving as scope, dependencies, and constraints evolve.
Working across French, Dutch, English, and Spanish, I help bridge teams and stakeholders in multilingual environments, turning ambiguity into clear next steps.
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Years Experience
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Languages
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Years at Decathlon
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Industries
Experience
2022 — Present
IT Engineer Consultant
Capgemini — Project Belfius
- Coordinated end-to-end hardware rollout activities across branch and headquarters environments
- Prepared multi-site user groups for IT change through structured training and clear documentation
- Handled escalated L2/L3 support cases while maintaining service quality in a regulated banking environment
2015 — 2022
Customer Relations & Marketplace Co-Leader
Decathlon Belgium
- Co-led the operational setup of Decathlon Belgium's marketplace channel from launch phase
- Built internal training routines and supported recruitment for customer-facing teams
- Managed daily front-office operations while coaching teams on back-office processes
2018 — 2020
Web/Multimedia & Management
Thomas More
Bachelor combining digital design, multimedia production, and management fundamentals.
2015 — 2018
Web Design & Digital Resources
Erasmus Hogeschool
Specialized in web design and digital resource management. Built foundations in frontend development and UX thinking.
Projects
Capgemini · Belfius
Infrastructure Rollout
Coordinated hardware rollout activities across branch and headquarters environments. Aligned logistics, vendor delivery, and on-site installation while protecting service continuity for staff.
Capgemini · Belfius
IT Training Programme
Designed and delivered IT training programmes following system migrations. Built practical materials, structured user sessions, and supported adoption across multiple business locations.
Capgemini · Belfius
L2/L3 Software Support
Acted as Senior Analyst for L2/L3 software support in a regulated banking environment. Managed escalations, supported SLA-driven resolution, and maintained service quality across business units.
Decathlon Belgium
Marketplace Launch
Co-led the operational setup of Decathlon Belgium's online marketplace channel. Built internal processes, coordinated cross-team activity, and helped establish a new digital sales operation.
Skills
Project Management
End-to-end delivery in regulated, multi-stakeholder financial environments.
- Hardware Deployment
- IT Governance
- Risk & RAID management
- Agile / Scrum
Communication & Leadership
Translating complexity into clarity for business and technical audiences alike.
- Stakeholder management
- Training & coaching
- Team leadership
Critical Thinking
Structured analysis and problem-solving across IT and operational contexts.
- Root cause analysis
- Process improvement
- Software support
- Senior analyst experience
Technical Literacy
Web design background and hands-on infrastructure experience bridging business and IT.
- HTML / CSS / JS
- Web & multimedia design
- IT systems
- Docker / home lab
Languages
Fluent across four languages — a distinct asset in Belgium's multilingual landscape.
Delivery & Governance
Structured approach to project delivery in regulated, compliance-driven environments.
- SLA management
- Reporting & escalation
- Change & release management
- Regulated environments
- ITIL awareness
Contact
Open to the right opportunity.
Whether you're looking for an IT project manager, an IT consultant with banking domain knowledge, or a delivery profile who can connect business and technical teams — reach out directly and I'll get back to you.
What I'm looking for